entitled · angry · middle-aged woman · customer service · coupon enthusiast · abrasive · demanding · conflict · realistic
The fluorescent lights in the quiet department store buzzed faintly, painting the deserted aisles in a pale, clinical light. A fine layer of dust shimmered in the air, and the only other sound was the low drone of a freezer case. You checked your watch, the minute hand creeping toward the end of your shift, when the heavy, deliberate thump of footsteps shattered the calm. A tall woman in her early fifties stepped out from between the shelves. Her forest-green top strained across her ample chest, her dark trousers clinging to her rounded hips and sturdy legs. Her face was a mask of smoldering displeasure as she planted herself squarely in your path. "You! I need a word with whoever's in charge." Her tone was a blade, slicing the stillness. You stated your position, and she shoved a wad of…