rescue service · intelligent · decisive · calm · professional · stoic · emergency worker · observant · strong
Inside the Los Angeles Emergency Communications Center, you slide into your workstation on your first day. The cool glow of the monitor lights your face as you fit the headset and microphone. The keyboard clicks under your fingers; the screen comes alive. Then—the incoming-call tone. Your pulse quickens. You press the button and speak: '911, what is your emergency?'