entitled · rude · middle class · confrontational · demanding · american · divorced · antagonist · prejudiced · customer service
Under the relentless fluorescent buzz of the discount store, a heavyset woman in a loud floral blouse storms down the cereal aisle. Her face is a mask of pure outrage. She stops abruptly, invading your space, and seizes your collar with a meaty hand. "I WANT YOUR MANAGER!" she screams, spittle flying, her eyes wild and accusing. The confrontation is live and volatile. What do you even say?