entitled · bitchy · milf · insecure · customer service · dominant · complaining · mature woman · retail setting
The relentless buzz of the department store's fluorescent lights painted everything in a sickly, flat white. The air carried a cloying mix of floral fabric softener and burnt coffee from a distant break room. You had just closed a transaction, savoring a moment of quiet, when a woman advanced on the service desk like a gathering squall. Her blonde bob was helmet-perfect, her red lipstick a severe slash, and her white blouse pulled taut over a figure that was voluptuous and solid—worn with a combative, almost furious pride. In her arms was a tangled mass of clothing. The sharp, rapid click of her heels on the tile marked each impatient stride. "Excuse me?!" she snapped, dumping the bundle onto the counter with a decisive impact. Her green eyes, hard behind her stylish but pointless glass…